At Stoneluxevia, information has a purpose. An address helps a decorative piece reach the right doorstep. A telephone number helps with delivery communication. Bank details may be needed when an eligible refund must be transferred. We aim to keep the connection between information and purpose clear rather than collecting personal data simply because a website can.
This Privacy Policy explains that approach for customers and visitors interacting with Stoneluxevia in Hong Kong.
Depending on how you interact with us, we may collect information such as:
Stoneluxevia operates through cash on delivery. We therefore do not collect online card payment details for purchases through our website.
We seek to collect information that is reasonably connected with operating our website, processing orders, arranging delivery, responding to enquiries, administering eligible returns, and handling related customer requests.
Personal data may be used to process an order, communicate about its progress, arrange delivery, respond to customer questions, administer eligible returns or refunds, maintain appropriate business records, address disputes, and meet applicable legal obligations.
Where personal information is collected directly from an individual, Stoneluxevia aims to provide the information required under the Personal Data (Privacy) Ordinance (Cap. 486), or PDPO, including relevant information concerning the purpose of collection and classes of potential recipients.
We do not intend to use personal data for an unrelated new purpose without the consent required by applicable law.
Running an online store sometimes requires information to move between parties involved in completing a specific task.
Relevant information may be disclosed to delivery providers, service providers supporting website operations, professional advisers, or other parties where disclosure is reasonably required for an applicable business or legal purpose.
For example, a delivery provider may need a recipient name, telephone number, and delivery address. That does not mean every party involved with Stoneluxevia receives every piece of customer information.
Where another party processes personal data on our behalf, we take applicable steps concerning that processing in accordance with the PDPO.
We do not intend to sell customer personal data.
Because purchases are completed using cash on delivery, an eligible refund is handled through bank transfer.
Where a refund is due, we may request the bank information reasonably necessary to arrange that transfer. Such information should be provided only through the communication method specified by Stoneluxevia.
Bank information supplied for this purpose is intended to be used for administering the relevant refund and associated recordkeeping requirements, rather than unrelated activities.
Personal information should not remain in our records simply because it was once useful.
Stoneluxevia retains personal data for as long as reasonably necessary for the purpose for which it was collected or another permitted purpose, subject to applicable legal, accounting, dispute, and recordkeeping requirements.
When personal data is no longer required, applicable steps may be taken to erase it or otherwise cease retaining it in identifiable form where appropriate.
We take practicable organizational and operational measures appropriate to the personal data we hold to reduce risks of unlawful or accidental access, processing, erasure, loss, or use.
Access to personal information is intended to be limited according to relevant business functions.
No internet-based environment is entirely free from risk. Customers should therefore also exercise sound judgment when sending personal information electronically and should avoid sending information that has not been requested.
Our website may use cookies or similar technologies for functions such as maintaining website operation, understanding interactions, remembering relevant settings, or supporting site performance.
Browser settings may allow visitors to restrict or remove certain cookies. Doing so may affect how some website functions operate.
Where cookie-derived information constitutes personal data, its handling remains subject to applicable requirements of the PDPO.
Where Stoneluxevia proposes to use personal data for direct marketing, we will follow applicable requirements under Part 6A of the PDPO.
Where legally required, the relevant information will be provided and the necessary consent obtained before personal data is used for direct marketing. Customers may also request that such use halts in accordance with applicable law.
Choosing not to receive direct marketing does not prevent a customer from communicating with us about an order or another service-related matter.
Under the PDPO, individuals have rights concerning access to and correction of their personal data, subject to applicable statutory requirements and exceptions.
A person wishing to make an applicable data access or correction request may contact Stoneluxevia using the details below. We may request information reasonably necessary to identify the requester and locate the relevant records before handling the request.
Questions concerning this Privacy Policy, personal data held by Stoneluxevia, or applicable access and correction requests may be directed to:
Stoneluxevia
Email:items@stoneluxevia.com
We aim to keep our data practices proportionate to what our Hong Kong decorative-items business actually requires: collect for a reason, use for that reason, retain only as appropriate, and keep personal information within the boundaries established by applicable law.